Services On Site Technician

Services On Site Technician at ADN Group

The Services On‑Site Technician provides first‑line service, support, and maintenance for Ricoh‑managed devices across a hospital campus. This role involves installation, relocation, troubleshooting, and supply replenishment for printers and multi‑functional devices. The position requires strong customer service, basic technical and mechanical skills, and the ability to work independently while walking extensively and lifting equipment as needed.

• Respond to service and supply requests for assigned Ricoh‑managed devices.
• Install, move, and set up printers and multi‑functional devices, including basic network setup and IP address configuration.
• Monitor device supply levels and replenish consumables as needed.
• Perform preventative maintenance, troubleshooting, diagnostics, and repairs on assigned devices.
• Utilize remote support resources to minimize onsite dispatch when possible.
• Escalate complex issues to Level 2 support or technical resources as needed.
• Provide customer training and support on device operation.
• Document all service calls, requests, and actions using Ricoh OFSC and other systems.
• Maintain accurate records of device inventory, spares, and supplies.
• Ensure service level agreements (SLAs) are met for all assigned devices.
• Perform meter reads and captures for billing purposes.
• Travel between customer locations within the assigned geographic area; walking‑intensive territories may require extensive foot travel.
• Adhere to Ricoh and customer safety and security protocols.
• Perform additional administrative, training, or inventory support tasks as assigned.

• High school diploma or equivalent; additional technical education preferred.
• Valid state driver’s license and minimum auto insurance coverage per company policy.
• Basic PC, networking, and printer/copier operation experience.
• Some experience with electro‑mechanical devices, electrical circuitry, or electronics preferred.
• Strong customer service, communication, and interpersonal skills.
• Methodical problem‑solving skills and attention to detail.

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting