Customer Support Technician
Listed on 2026-01-01
-
IT/Tech
IT Support, Technical Support
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Job Description
A growing low voltage systems company located in Orange is looking for an experienced Customer Support Technician for Commercial Low Voltage Systems. We service Orange, Los Angeles, Riverside, & San Diego Counties. Currently hiring Customer Technicians with experience in the commercial and hospital environment. Qualified candidates will send an updated resume for consideration.
Job Description
A growing low voltage systems company located in Orange is looking for an experienced Customer Support Technician for Commercial Low Voltage Systems. We service Orange, Los Angeles, Riverside, & San Diego Counties. Currently hiring Customer Technicians with experience in the commercial and hospital environment. Qualified candidates will send an updated resume for consideration.
The candidate should have the following experience/qualifications:
Required:
- Minimum of 2 years’ experience programming, maintaining and troubleshooting network equipment (firewalls, switches and wireless access points).
- Good understanding of Network Structure and the OSI model.
- Must have own basic telecom tools including Punch Tool, Snips, Wire Strippers, Cordless Drill, etc. (a list of required tools will be provided)
- Willing to travel to Southern California job sites.
- QSC Q-SYS Level One Certification
- 2+ years’ experience installing and servicing Audio, Video and Automation systems.
- 2+ years’ experience with VOIP phone systems and technology (Allworx a plus)
- 2+ years' experience installing Category 5e/6 cable, including terminations of jacks and patch panels.
- Microsoft Excel and Word proficiency
- Nurse call, Structured Cabling and Access Control experience (commercial and/or hospital work environment)
- Industry Related Certifications
- Able to read, follow, and understand blueprints.
- Being able to lift up to 70lbs.
- Must be capable of interacting with the client and relaying important information to the Service Manager.
- Strong work ethic, punctuality and attendance, excellent customer service, and interpersonal skill
- Experience troubleshooting network issues including duplicate IP addresses, no DHCP server, multiple DHCP servers, packet capture
- Previous experience with one or more of the following systems:
Allworx, Avigilon, Critical Alert, Openpath, Savant and Verkada.
Job Duties include but not limited to:
- Remote customer support via phone and email for Network, Security, Phone and Audio/Video Systems.
- Participate in on-going systems trainings to
- Field support at customer sites for Network, Security, Phone and Audio/Video Systems.
- Conduct customer onsite maintenance visits on a scheduled basis.
- Recording and maintaining detailed notes and processes during support sessions.
- Maintain accurate and updated customer records for easy recall by field teams.
- Maintain customer equipment and license inventories and assist in scheduling renewals.
- Assist Service Teams with customer installation and support related tasks.
- Assist Field Teams with installation and configuration as necessary.
Drug Testing may be required.
COVID Vaccination, Negative TB test and Flu shot may also be required for some job sites.
Seniority level
- Seniority level
Mid-Senior level
- Employment type
Full-time
- Job function
Information Technology - Industries Telecommunications
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