Program Support Representative

Job Description

Job Title:

Program Support Representative

Location:

Orange, CA
Duration:
Possible Contract to Hire

Hours:

1st shift M-F

Must Have:

• High School Diploma or G.E.D. equivalent with documentation
• Knowledge of Microsoft Word, Excel and Access; or similar database programs and structures

Job

Responsibilities Include:

• Performs duties and tasks related to the daily operations of the Network and provides support to the managed care/pharmacy services department, including primary telephone coverage, management of network database, and creation and distribution of network materials and communications.
• Performs basic computation, data entry, and review of materials submitted to program department by external customers.
• Performs routine follow up with customers regarding incoming questions from phone, email, or fax.
• Has awareness and understanding of program Help Desk roles, responses, and procedures.
• Works with other team members to ensure timely and proper completion of tasks and projects as assigned by management.
• Identifies and reports to management any process or system concerns/errors discovered through self-exploration or customer reported.

• High School Diploma or G.E.D. equivalent with documentation
• Knowledge of Microsoft Word, Excel and Access; or similar database programs and structures

By working with Kelly in this role, you would be eligible for:

• A competitive hourly pay rate with weekly checks
• Online continuing education via the Kelly Learning Center
• Several employee discounts
• And more!