Director, Solutions Delivery

The Director of Solutions Delivery is responsible for leading end to end technical delivery of CHOICE Administrators' mission-critical business and digital solutions, including Software-as-a Service (SaaS) solutions, commercial-off-the-shelf (COTS) applications, custom-built or enhanced applications, and end-to-end systems interoperability and integrations. Reporting directly to the Vice President of IT, the Director is expected to bring a balanced blend of deep technical expertise, strong delivery leadership, and outstanding cross-functional collaboration while leading technical solutions delivery managers and partnering closely with Architecture, Application Development & QA, IT Operations, Program Management, and senior business stakeholders to drive integrated execution of high impact transformation initiatives.

• Align solutions delivery priorities to support application modernization and digital transformation initiatives in alignment with organizational goals and strategic objectives.
• Identify opportunities to leverage AI, automation, and emerging technologies to improve productivity, quality, customer experience, and operational performance.
• Lead the evaluation, pilot, and scaling of emerging technologies and innovative solutions.
• Serve as a trusted advisor on technology opportunities, constraints, and tradeoffs in areas supporting CHOICE Administrators’ operations such as quoting, enrollment, billing, integrations, analytics, and broker/consumer digital experience.
• Partner with business, technology and operations leaders to translate strategy and regulatory requirements into executable technology roadmaps; and drive the creation of Level of Effort (LOE) estimates for technology initiatives in collaboration with Program Management Department.
• Maintain clear, proactive communication (verbal and written) with executives and cross-division leaders/stakeholders, including regular delivery of status updates and key decisions.
• Build and maintain strong partnerships across internal teams and external service providers to support coordinated delivery and operational alignment.

• In collaboration with Architecture, Application Development & QA, and IT Operations, provide hands-on technical leadership across application architecture, design and engineering, systems and data integration, infrastructure and operations to drive high-quality and on-time end-to-end technical delivery of high impact transformational initiatives and technology modernization programs within planned resource allocation.
• Build and maintain deep subject-matter expertise in CHOICE Administrators’ technology solutions’ capabilities, business purpose, systems architecture, interoperability, and integration points.
• Lead multiple concurrent initiatives with complex dependencies and competing priorities across custom development, SaaS platforms, system integrations, and data solutions.
• Effectively manage blended delivery models with internal staff, offshore teams, and strategic vendors in a matrixed environment, and serve as a technical coach and escalation point for complex delivery issues.
• Drive disciplined delivery using modern methodologies (Agile, SAFe, hybrid) while ensuring predictable execution and measurable outcomes.
• Establish technical delivery standards/best practices, metrics, and governance to ensure on-time and high-quality releases.
• Balance speed and innovation with reliability, security, and regulatory compliance.
• Perform other solutions delivery oversight related tasks or functions as assigned.