Director, Solutions Delivery

The Director of Solutions Delivery is responsible for leading end to end technical delivery of CHOICE Administrators' mission-critical business and digital solutions, including Software-as-a Service (SaaS) solutions, commercial-off-the-shelf (COTS) applications, custom-built or enhanced applications, and end-to-end systems interoperability and integrations. Reporting directly to the Vice President of IT, the Director is expected to bring a balanced blend of deep technical expertise, strong delivery leadership, and outstanding cross‑functional collaboration while leading technical solutions delivery managers and partnering closely with Architecture, Application Development & QA, IT Operations, Program Management, and senior business stakeholders to drive integrated execution of high impact transformation initiatives.

• Align solutions delivery priorities to support application modernization and digital transformation initiatives in alignment with organizational goals and strategic objectives.
• Identify opportunities to leverage AI, automation, and emerging technologies to improve productivity, quality, customer experience, and operational performance.
• Lead the evaluation, pilot, and scaling of emerging technologies and innovative solutions.
• Serve as a trusted advisor on technology opportunities, constraints, and tradeoffs in areas supporting CHOICE Administrators’ operations such as quoting, enrollment, billing, integrations, analytics, and broker/consumer digital experience.
• Partner with business, technology and operations leaders to translate strategy and regulatory requirements into executable technology roadmaps; and drive the creation of Level of Effort (LOE) estimates for technology initiatives in collaboration with Program Management Department.
• Maintain clear, proactive communication (verbal and written) with executives and cross‑division leaders/stakeholders, including regular delivery of status updates and key decisions.
• Build and maintain strong partnerships across internal teams and external service providers to support coordinated delivery and operational alignment.

• In collaboration with Architecture, Application Development & QA, and IT Operations, provide hands‑on technical leadership across application architecture, design and engineering, systems and data integration, infrastructure and operations to drive high‑quality and on‑time end‑to‑end technical delivery of high impact transformational initiatives and technology modernization programs within planned resource allocation.
• Build and maintain deep subject‑matter expertise in CHOICE Administrators’ technology solutions’ capabilities, business purpose, systems architecture, interoperability, and integration points.
• Lead multiple concurrent initiatives with complex dependencies and competing priorities across custom development, SaaS platforms, system integrations, and data solutions.
• Effectively manage blended delivery models with internal staff, offshore teams, and strategic vendors in a matrixed environment, and serve as a technical coach and escalation point for complex delivery issues.
• Drive disciplined delivery using modern methodologies (Agile, SAFe, hybrid) while ensuring predictable execution and measurable outcomes.
• Establish technical delivery standards/best practices, metrics, and governance to ensure on‑time and high‑quality releases.
• Balance speed and innovation with reliability, security, and regulatory compliance.
• Perform other solutions delivery oversight related tasks or functions as assigned.

• Collaborate with Architecture, Application Development & QA, IT Operations and…