Temp Workers Compensation Claims Supervisor

Temp Workers Compensation Claims Supervisor – Inter Med Cost Containment Services

Summary: Reports directly to the Claims Manager. Under the direction of the Claims Manager, the supervisor is responsible for the overall work product of a claims unit comprised of Claims Specialists who manage assigned inventories of claim files. The unit also includes Claims Assistants who provide clerical support. The role involves coaching and counseling, monitoring work performance, conducting performance evaluations, and instituting corrective action when appropriate.

Full-time, Temporary

• Complete performance reviews for all personnel within the assigned unit in a timely manner.
• Provide monetary approval authority up to the assigned authority level.
• Maintain selected files on a personal diary, including all files reserved over $50,000, all subrogation files, all files with delayed or denied benefits, all files formally assigned to the SIU, and all files with unresolved coverage issues.
• Provide all required information, reports, records, logs, and other information to clients as instructed by the claims handling contract.
• Offer ongoing advice, mentoring, coaching, counseling, and performance feedback to all personnel in the unit.
• Ensure all claims are handled in accordance with applicable statutes and company rules.
• Address personnel issues quickly and decisively, keeping the manager informed of the need for or progress of corrective actions.
• Exhibit a professional image and helpful attitude on behalf of the company.
• Identify and develop at least one individual to serve as a supervisor backup.
• Perform quarterly audits of 10% of each Claims Specialist’s open inventory to validate accuracy, completeness, and identify process improvement opportunities.
• Maintain a spirit of teamwork and cooperation between claims personnel and other departments.
• Maintain working knowledge of the California Labor Code as it pertains to workers’ compensation claims and related legal requirements.
• Handle other duties and tasks as directed by the Claims Manager.

• Project Management. Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and within budget; manage project team activities.
• Change Management. Develop implementation plans; communicate changes effectively; build commitment; overcome resistance; prepare and support those affected; monitor transition and evaluate results.
• Leadership. Exhibit confidence; inspire and motivate; influence actions and opinions; inspire respect; provide vision; recognize others; display passion and optimism; mobilize others.
• Managing People. Include staff in planning; make responsibilities clear; provide feedback; develop skills; encourage growth; solicit feedback; foster quality focus; improve processes, products, and services; continually improve supervisory skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.

A.) from a four‑year college or university; or one to two years of related experience or training; or an equivalent combination.

Five or more years of progressive technical claim experience, demonstrating a high degree of judgment and discretion, capable of providing adequate guidance on complex claim cases and negotiating settlements effectively.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.

$45.00 – $60.00 per hour

Mid‑Senior Level

Temporary

• Finance and Sales
• Insurance