Home Services Operations Manager
Listed on 2025-12-03
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Management
Operations Manager, Program / Project Manager, General Management, Business Management
Overview
About You:
You are a detail-oriented, self-starter who thrives in a fast-paced environment, and enjoys improving processes and integrating the functions of a small business team. You intuitively manage multiple priorities; take initiative; and lead, manage, and hold others accountable for results. You're naturally an effective communicator and know how to develop subordinate leaders and team to deliver results, achieve P&L objectives, and champion core values.
If this describes you and you enjoy bringing order to chaos and efficiency to dynamic situations with multiple moving parts, you may be a great fit as Barker & Son’s Operations Manager. Our team is looking for a collaborative, results driven, tech savvy leader to join and help lead our high-performing and growth-focused Operations Team to the next level.
- Lead, manage, and be accountable for the performance and results of the Operations Team.
- Build cohesive teams and continuously enhance relationships throughout the company.
- Effectively communicate and collaborate across all departments.
- Directly manage the Installation, Drain & Sewer Sales, & Plumbing Field Service Managers.
- Recruit, screen, select, and management of employees to achieve company objectives.
- Accountable for training and execution of sales service system.
- Oversee the creation, implementation, and adherence to core operations processes.
- Oversee our “sell, schedule, do” end-to-end process to optimize employee satisfaction, customer satisfaction, and company profitability.
- Continually identify opportunities for team and individual coaching to include service delivery, sales conversion, and process adherence.
- Implement Nexstar best practices for Sales, Service, and Installation, ensuring tools and processes are in place to track performance metrics and obtain objectives.
Required
- Home Service Operations Management experience.
- Proven team leader, experienced in managing multiple teams.
- Strong understanding of home services P&L, cash flow drivers, and the use of financial metrics to diagnose and coach business performance.
- Detail-focused, self-starter that gets things done.
- Strong written and verbal communication skills.
- Tech savvy, learns and implements new software and systems quickly.
- Experienced with Home Services Industry software, Excel, & MS Office Suite.
- Adept at creating and improving processes, systems, and sales performance.
- Able to work out of our Orange County office daily.
- 3-5 years within a Home Services company.
- Proven sales management track record.
Preferred
- Strong technical understanding of plumbing home services products and solutions.
- Experience using Service Titan or similar scheduling and transaction management software.
Desired
- Experience with in a Nexstar Home Services Company.
- Completion of Home Services management and/or sales training systems.
- Bachelor’s Degree in Business or related fields.
$130,000 annually + bonus for OTE
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