Customer service representative

Client Service Representative/Kennel Assistant

VCA Orange Animal Hospital, in Orange, CA is looking for a dedicated and personable Client Service Representative/Kennel Assistant.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.

• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.
• Cleaning and sanitizing cages to maintain hygiene standards.
• Feeding and providing attentive care for dogs and cats.
• Walking dogs to ensure exercise and mental stimulation.
• Bathing dogs to keep them clean and comfortable.
• Managing all laundry duties for the facility and staff.
• Cleaning and maintaining all areas of the hospital premises.
• Assisting Doctors and Technicians with patient care when necessary.

We are looking for an individual who is reliable, detail-oriented, and shares our commitment to excellence.

• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Availability to work an "alternative work week" schedule consisting of 4, 10 hour shifts per week (shifts might be for CSR or Kennel Assistant based on hospital need)
• Availability to work Saturday as one of the weekly shifts
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

* Initial training and onboarding schedule will be Tuesdays, Wednesdays, Fridays, and Saturdays. After initial training, regular schedule will be Mondays, Thursdays, Fridays, and Saturdays.*

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits:
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to…