Associate Portfolio Representative

Overview

Associate Portfolio Representative - Full-Time Roles Starting in Spring 2026 in Orange, CA, United States of America. This full-time role starts in the Spring/Summer of 2026. Other roles with an immediate start can be found on our Careers site. You will begin as an Associate Portfolio Executive on an accelerated training track and then move into a Portfolio Executive role. The role focuses on re-engaging dormant accounts and cold calling new opportunities to develop and expand the customer portfolio while delivering exceptional service.

• Customer
  
  Experience:
  
  Drive the conversion of sales leads into active customers by establishing strong contacts, fostering relationships, and understanding customer needs to achieve high conversion rates.
• Proactively engage with customers, carriers, suppliers, and internal stakeholders to meet customer needs and growth targets.
• Respond promptly to customer inquiries and exceptions; manage conflicts diplomatically.
• Identify automation opportunities to streamline processes and promptly resolve operational issues to maintain high-quality execution.
• Reconnect with dormant customers to foster relationships and stimulate demand.
• Apply pricing strategies using negotiation skills, market awareness, and knowledge of customer buying habits.
• Maintain a sense of urgency when addressing both teammates’ customers and your own developing portfolio.

• Service Delivery & Business Development:
  Generate additional business within teammates  portfolios, exceed monthly volume and revenue targets, and expand portfolio size.
• Drive demand by engaging customers, fostering relationships, and capitalizing on business prospects.
• Identify growth potential within accounts, transitioning transactional engagements into committed partnerships.
• Stay updated on customer, industry, and market changes to identify growth opportunities.
• Handle various customer-facing operational tasks like quoting, load-building, shipment activation, and order-level service escalations.

• Process Efficiency:
  Adopt and apply new tools, technology, and processes to improve workflow.
• Use data and reporting to identify service improvement opportunities and expand wallet share.
• Partner with internal resources to ensure account processes and SOPs are complete and adhered to.
• Maintain a minimum portfolio size of existing customers by volume and revenue.
• Participate in daily or weekly team stand-ups to foster communication and alignment.
• Use technology to manage order statuses and initiate corrective actions during exceptions.
• Leverage Navisphere 2.0 to create customer and supplier logins and support adoption.
• Assist in developing SOPs required to manage customers  business effectively.

• High School Diploma or GED.
• Minimum 6 months of customer engagement experience (internal or external).
• Ability to travel up to 10%.

• Bachelor s Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite.
• Values a diverse and inclusive work environment.

Compensation Range: $19.23 - $38.47 per hour. The base pay range reflects minimum and maximum base pay for this location; actual compensation depends on skills, experience, and education. This base pay does not include additional variable compensation.

At C.H. Robinson we support in-person collaboration and offer opportunities for internal promotion across Sales, Global Forwarding, Operations, Account Management, or other areas. We encourage applications from all qualified candidates and value diversity and inclusion. We provide a strong onboarding program and a collaborative culture that prioritizes personal development.

Your health, wealth, and self are supported with comprehensive benefits, including:

• Medical plans (including High Deductible Health Plan) and prescription drug coverage
• Enhanced fertility benefits
• Flexible Spending Accounts and Health Savings Account (employer contribution)
• Dental and Vision, Life Insurance (basic and supplemental)
• Disability coverage, holidays, Flexible Time Off (FTO) and PTO
• Paid parental leave and time off to volunteer
• Charitable giving match program
• 401(k) with company matching and Employee Stock Purchase Plan
• Career development and networking opportunities

View more benefits on OUR CULTURE page.