Security Account Manager

Job Description

Step into the dynamic role of Security Account Manager  a contract security services account manager in Orange, CT, you’ll play a pivotal role in maintaining exceptional performance on‑site at one of our key accounts. You’ll handle client issues, communicate with key contacts, build strong relationships, update business databases, review compliance, manage billing, analyze data, prepare reports, guide customers through projects, and deliver detailed presentations, showcasing your expertise in security services.

• Competitive salary: $85,000 per year
• Location:
  
  Orange, CT
• Comprehensive benefits: medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career growth opportunities at Garda World

• Handle client or team issues and emergencies.
• Communicate regularly with key client contacts and local Garda World Branch Teams.
• Build and maintain strong relationships with principal accounts.
• Improve the client’s security program for long‑term success.
• Meet and maintain contracted KPIs.
• Guide customers through integration projects, contracts, RFPs, and onboarding.
• Deliver detailed presentations focused on client needs.
• Update business databases (CRM, ERP).
• Review MSA compliance at branch and site levels.
• Develop and evaluate security and crisis management plans.
• Manage client billing, including DSO assessments and overdue payment follow‑ups.
• Keep Client Summary Forms (CSF) and Account Summary Forms (ASF) current.
• Analyze data and prepare internal reports.
• Provide precise pricing estimates in collaboration with the local branch and executive sponsor.
• Write reports, client communications, instructional materials, and operating guidelines.
• Demonstrate expertise in financial forecasting and margin analysis.
• Perform other duties as assigned.

• Authorized to work in the United States.
• Able to pass an extensive screening process.
• A college degree or equivalent work experience.
• At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
• Must possess a valid driver’s license and maintain a driving record that meets company vehicle and insurance eligibility standards.

• Great leadership and problem‑solving skills, able to handle multiple tasks at once.
• Good at building relationships, communicating, and paying attention to details.
• Professional, self‑driven, and skilled in using Microsoft Office and CRM software.
• Positive, energetic, and good at strategic thinking and financial planning.
• Experienced in managing projects and staying calm under pressure.
• Honest and ethical, aligning with our company’s values.
• Skilled in writing reports, client communications, and instructional materials.
• Experienced in financial planning and understanding profit margins.
• Good at handling challenges and managing stress effectively.
• Excellent at written and verbal communication, customer service, and project management.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time
Job function:
Other, Information Technology, and Management
Industry: Security and Investigations

Location:

Orange, CT

It is the policy of Garda World Security Services to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, Garda World Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.

It is also the policy of Garda World Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.