Customer Relations Specialist

Customer Relations Specialist

Join to apply for the Customer Relations Specialist role at Connecticut Pest Elimination, Inc

$20.00/hr - $23.00/hr

Connecticut Pest Elimination is a full-service pest control company servicing both businesses and residences throughout the state of Connecticut. We offer home protection plans to help preserve the value of your home and specialize in rodents, wildlife, insects including Bed Bugs, Termites, Roaches, Carpenter Ants, Bees, Fleas, and more.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Apply training to schedule appointments for technicians, minimize drive time and recommend alternative routes.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Maintain accurate customer database with call details, dispositions, payments and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs and initiatives.
• Safeguard customer privacy and proprietary information.

• Starting pay of $20.00 to $23.00/hr.
• Comprehensive medical, dental, vision, maternity and life insurance.
• 401(k) with company match and employee stock purchase plan.
• Paid vacation, holidays and sick leave.
• Employee discounts, tuition reimbursement and dependent scholarship awards.
• Industry-leading training program.

• Over 25 years of industry experience.
• Backed by Rollins Inc., a leading global pest control company.
• Strong commitment to employees, customers and community.

• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficiency in Microsoft Office.
• Strong attention to detail and follow-through.
• Ability to prioritize tasks and manage time efficiently.
• Consideration for all qualified applicants consistent with applicable laws.

• Comfortable sitting at a desk and working with a computer, keyboard, telephone and other office equipment for extended periods.
• Ability to lift or move up to 25 pounds.

Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.

Seniority level:
Entry level

Employment type:

Part-time

Job function:
Customer Service

Industries:
Consumer Services

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