Customer Relations Specialist

Overview

Connecticut Pest Elimination is a full‑service pest control company servicing businesses and residences throughout Connecticut. We specialize in rodents, wildlife, and a wide range of insects, offering home protection plans to preserve the value of your home. The Customer Relations Specialist role supports customers with a service mindset, helping to maintain and grow branch satisfaction.

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Navigate Windows‑based and web‑based systems to track routes and optimize schedules.
• Schedule technicians to minimize drive time, recommend alternative routes, and ensure efficient service delivery.
• Listen and use probing questions to identify customer concerns and evaluate needs.
• Maintain accurate customer database entries, including call details, dispositions, payments, and results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Starting pay rate of $20.00–$23.00 per hour.
• Comprehensive benefits: medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading training program.

• Over 25 years of industry experience and award‑winning brand.
• Local brand backed by global Rollins Inc., a leader in pest control services.
• A focus on employee, customer, and community pride.

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills across various software and web applications.
• Proficiency in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Equal consideration for all qualified applicants in accordance with applicable laws.

• Must sit at a desk and use computer, keyboard, telephone, and office equipment for extended periods.
• Should be able to lift and/or move up to 25 pounds regularly.

Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.