Customer Relations Specialist

Overview

Connecticut Pest Elimination is a full‑service pest control company servicing both businesses and residences throughout the state of Connecticut. We offer protective plans to preserve the value of your home and specialize in rodents, wildlife, and various insects, including bed bugs, termites, roaches, carpenter ants, bees, fleas, and more.

Our Customer Relations Specialist position offers the chance to help customers with a service mindset and a commitment to accuracy in a fast‑paced dynamic environment. Apply today from any device for a chance to grow your career and increase your financial opportunities.

As a Customer Relations Specialist, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has the best pest‑related experience. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for our technicians. Leading with empathy, you’ll coordinate service, resolve issues, and support overall satisfaction to help your branch grow customers.

You will

• Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
• Navigate a Windows‑based and Web‑based system to track routes and optimize current and future schedules—training will be provided.
• Schedule appointments to minimize drive time and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Maintain the customer database with accurate information, including call details, dispositions, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer privacy and proprietary information.

• Starting pay rate is $20.00 to $23.00 USD hourly.
• Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts, tuition reimbursement, and dependent scholarship awards.
• Industry‑leading, quality, comprehensive training program.

• Connexicut Pest Elimination is an award‑winning brand with over 25 years of industry experience.
• We are backed by Rollins Inc., a leading global company that provides pest control services through its subsidiaries and franchises.
• We take tremendous pride in caring for our employees, customers, and our community.

What do you need to be successful?

• Previous experience in customer service or sales preferred.
• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• We will consider all qualified applicants in a manner consistent with applicable laws.

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Must be able to regularly lift and/or move up to 25 pounds.

Connecticut Pest is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.

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