Member Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time PTO eligible Clerical Orange, CT, US

5 days ago Requisition

Company Overview:
Nutmeg State Financial Credit Union (NSFCU) is a values-driven organization committed to intentional actions and investments to “be the change” in our community.
Our
Core Focus is to empower members and families to achieve stability, seize opportunity, and build legacy. We deliver relationship-based, impact-driven, purposeful financial solutions in a cooperative ecosystem.
Our
Core Values
are Integrity
, Responsibility
, Empathy
, and Engagement
.

This position is for DMV Partners, where the individual will be working in a fast-paced environment with a high volume of customer contact. This position is accountable for sales of Nutmeg products and services and for examining forms, applications, and supporting documentation before granting issuance of a Connecticut issued credential.

• Delivers outstanding service to both internal and external members.
• Performs all platform teller functions which include cash deposits and withdrawals, check deposits and withdrawals, and record night/mail deposits.
• Resolves member requests and questions promptly, courteously, and professionally.
• Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.
• Assists members calling main office with requests for general information on credit union programs, products, services, rates.
• Reviews and examines applications and supporting documents for operator licenses.
• Issues motor vehicle operator licenses containing photograph of applicant.
• Collects required fees, verifies, and validates applications and supporting documentation, operates camera, and other office equipment such as calculators and computer terminals.

• Delivers outstanding service to both internal and external members.
• Performs all platform teller functions which include cash deposits and withdrawals, check deposits and withdrawals, and record night/mail deposits.
• Resolves member requests and questions promptly, courteously, and professionally.
• Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.
• Assists members calling main office with requests for general information on credit union programs, products, services, rates.
• Reviews and examines applications and supporting documents for operator licenses.
• Issues motor vehicle operator licenses containing photograph of applicant.
• Collects required fees, verifies, and validates applications and supporting documentation, operates camera, and other office equipment such as calculators and computer terminals.

• Responsible for performing a broad variety of member services such as opening and closing new and existing accounts, renewing certificate accounts, cross-selling consumer loans and assisting members with bookkeeping and checking account problems.
• Informs members of new services and promotions; determines the members’ needs.

• Performs file maintenance and account changes as necessary.
• Continues to improve individual level of competency through training and certification in established training programs as necessary.
• Complies with all Bank Secrecy Act (BSA) regulations and…