Multi-Unit Team Leader

Join to apply for the Multi-Unit Team Leader role at H&R Block
.

You will provide leadership over three H&R Block tax offices, leading customer-centric teams to accelerate seasonal tax business. This role is in person (not remote).

You will start with a flexible part-time schedule in the fall and transition to full-time from January through April, including evenings and weekends as needed.

• Serve as the front-line manager responsible for leadership and development of associates across three tax offices, delivering an outstanding client experience and achieving office growth objectives.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office associate positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Aptitude for growth plan execution and leading toward a growth culture.
• Strong decision-making and judgment skills; ability to function well in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset that seeks to understand and exceed client needs.
• Computer proficiency with the ability to use MS Office.
• Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Multi-unit people management experience in retail, food service, banking, or other related industries.

H&R Block is committed to the total well-being of its people. Our benefit offerings help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (eligibility requirements apply)
• Check available benefits at

We are committed to building a Connected Culture where trust, care, and connections help everyone feel safe bringing their authentic self to work and belonging to a larger team.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail