Store Manager II - Orange

Work Location: Orange, New Jersey, United States of America

Hours: 40 hours per week

Pay Details: $97,240 - $145,600 USD

Line Of Business: Personal & Commercial Banking

The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals.

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any or all disciplinary actions as required.
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria).
• Oversees and leads a medium and/or complex and/or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results.
• Accountable for achieving both Store and individual performance metrics.
• Ability to manage multiple store locations and/or a diverse and complex customer base, if required.
• Acts as peer mentor to developing store managers.
• Requires deep expert knowledge of the business, banking and bank operations.
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps.
• Provides coaching, mentorship and guidance to others within area of expertise.
• Oversees management of team requiring workforce to decide on acceptable level of risk – moderate to high risk potential (loss/reputational).
• Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners.
• Originates loan applications, handles Conditions of Lending and conducts loan closings.
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).

• Undergraduate degree or equivalent experience.
• 4+ years related experience required (retail, customer service and/or financial services industries) supervisory, leadership and coaching experience required.
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies.
• 4+ years of proven leadership and coaching experience required.
• Small Business and Consumer lending experience required.
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security.
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficient with Microsoft Office suite.
• Notary License (preferred).

• Manages the service and advice team promoting a positive customer and colleague experience.
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and/or advice‑giving service strategies and tactics to improve the overall customer experience.
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in negotiation and problem resolution where necessary.
• Actively promotes the Bank's presence/brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client/customer‑centered organization and proactively addresses customer needs.
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching/modeling appropriate attributes and behaviors; leads the store in the execution of advice…