Sales Associate

Garage Experts of Essex County is seeking a Sales Associate to support revenue growth by engaging customers, qualifying needs, and converting inquiries into service bookings in a fast-paced environment.

As a Sales Associate, you’ll be the first point of contact for prospective customers, helping them understand service options and guiding them through the sales process from initial conversation to confirmed appointment. You’ll work closely with internal teams to ensure accurate information, a smooth customer experience, and consistent follow-through.

This hybrid role in Orange, NJ is ideal for someone who enjoys building relationships, communicating clearly, and meeting sales goals with a customer-first mindset.

• Engage inbound leads and respond to customer inquiries in a timely, professional manner
• Qualify customer needs, recommend appropriate service options, and explain next steps clearly
• Build rapport with customers and maintain accurate records of conversations and outcomes
• Collaborate with team members to coordinate schedules, confirm details, and ensure handoffs are seamless
• Track sales activity and performance metrics to support continuous improvement

• Strong communication skills with the ability to confidently interact with customers
• Demonstrated ability to learn quickly and apply information accurately in a sales setting
• Comfortable working toward targets and maintaining consistent follow-through
• Professional, reliable approach to work and responsiveness in a team environment
• Basic proficiency with common business tools for tracking leads and customer interactions

• Prior experience in sales, customer service, or a client-facing role
• Familiarity with consultative selling and handling customer questions or objections
  
  Experience working with scheduling or lead-management processes
• A proven track record of meeting or exceeding sales expectations
• Strong organization skills and attention to detail in managing customer information