Team Member, Petsense

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This position is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while providing legendary customer service.

As a Team Member, it is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Perform a combination of duties during 95% of the day, including:
  • Operate cash register/computer following cash handling procedures
  • Merchandise recovery
  • Participate in freight process
  • Complete Plan-o-gram procedures
  • Assemble merchandise
  • Perform janitorial duties
  • Execute price changes/markdowns
  • Assist customers with loading purchases
  • Ensure safety and well-being of live animals, sanitize and maintain tanks
  • Complete documentation for duties
• Perform other duties as assigned.

Experience:

No experience required. Retail and/or pet/live animal knowledge is preferred.

Education:

High school diploma or equivalent is preferred but not required. Ability to read, write, and count accurately is necessary.

• Pet/live animal, pet food, and pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills, ability to resolve issues ethically and with minimal conflict.

• Indoor environment with moderate noise, generally favorable conditions.
• Work shifts vary, generally no less than 4 hours, may exceed 8 hours.
• Adhere to safety guidelines and promote a safe work environment.

• Non-sedentary role requiring movement throughout the store and outdoor areas.
• Ability to lift or reach merchandise overhead, move, and transfer merchandise up to 50 pounds.
• Stand, kneel, twist, crouch, squat, bend, stoop, climb ladders.
• Operate store equipment safely and accurately.
• Read, write, and count accurately; communicate effectively.
• Complete training and certification as required.

At Tractor Supply and Petsense, our Team Members are key to our success. We offer comprehensive benefits, including health coverage, life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources. Benefits vary by role and eligibility.