Customer Success Manager- Enterprise- German Territory

Employer Industry: Software Solutions and Data Management

• Opportunity for career advancement and growth within the organization
• Collaborative work environment with dedicated professionals passionate about technology
• Focus on health and wellness of team members, with rewards for hard work
• Engage in innovative solutions and improvements within the company
• Chance to work with a diverse range of clients and projects in the tech industry
• Commitment to equal opportunity employment and a supportive workplace culture

• Proactively manage named accounts to ensure customer engagement and satisfaction throughout their lifecycle
• Develop and maintain strategic Success Plans that align with customer-defined business outcomes
• Facilitate Executive Business Reviews (EBRs) to demonstrate impact and value delivered to customers
• Monitor customer analytics and KPIs to optimize the customer experience and identify areas for improvement
• Act as an escalation point for high-impact customer issues, ensuring quick resolution with appropriate teams

• Minimum of 3 years of experience in customer success, technical account management, or similar roles
• Minimum of 3 years of experience in customer management within platform management and security solutions
• Excellent organizational skills with the ability to establish milestones and keep success plans on track
• Exceptional communication skills and ability to build positive business relationships
• Experience in identifying and prioritizing customer issues into business or solution requirements

• Experience in transformational Customer Success projects or transitioning products from On-Premise to SaaS
• Previous Customer Success experience in a B2B Software company
• Proficiency in customer success tools (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce)
• Experience with AI tools to streamline processes and enhance customer engagement

#Software Solutions #Customer Success #Data Management #Career Opportunity #Tech Innovation

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