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MM/Ent Customer Success Manager - AMER
Job in
Orangeburg, Orangeburg County, South Carolina, 29117, USA
Listed on 2026-01-16
Listing for:
R
Full Time
position Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Why consider this job opportunity
- Salary up to $103,900
- Work remotely from anywhere in the world
- Flexible paid time off and working hours
- Comprehensive benefits including stock options and a learning budget
- Opportunity for career advancement and internal mobility
- Supportive work culture that prioritizes life-work balance
- Manage the entire customer journey, fostering long-term partnerships
- Set and achieve Success Plans with customers on a regular basis
- Deliver business reviews in partnership with the sales team
- Identify and leverage upselling and cross-selling opportunities
- Monitor customer health to prevent churn and manage escalations
- Strong expertise in the customer lifecycle, with a focus on retention and churn mitigation
- Proven track record of growing and developing customer relationships
- Extensive experience managing complex implementation/onboarding projects
- Excellent attention to detail and strong problem-solving skills
- Fluent written and spoken English with well-structured communication skills
- Experience in customer success management or related fields
- Familiarity with HR technology or global employment solutions
- Ability to address multiple stakeholders effectively in various communication formats
- Previous experience in conducting business reviews with clients
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