Senior Account Manager

Employer Industry: Data Integration and SaaS Solutions

• Salary up to $185,000 USD
• 100% employer-paid medical insurance
• Generous paid time-off policy (PTO) and inclusive parental leave
• Stock grants and professional development opportunities
• Collaborative and innovative company culture with team-building activities
• Access to a mental health support platform for employees and their dependents

• Serve as the primary support liaison for Premium customers, building strong, long-term relationships
• Deliver a high-touch, white-glove experience, ensuring rapid follow-ups and consistent communication
• Lead customer operational and health reviews, using data to guide discussions on performance and incidents
• Manage escalations, incidents, and proactive reviews to ensure customer satisfaction
• Mentor junior SAMs or support team members on best practices and handling complex customer scenarios

• 7+ years in Support Account Management, Technical Account Management, or a similar senior-level role
• Strong technical expertise in SaaS, cloud platforms (AWS, GCP, Azure), or data integration
• Exceptional communication and presentation skills, including executive-level communication
• Proven ability to navigate complex customer environments and manage high-severity issues
• Strong analytical and data-driven decision-making skills

• Experience with Zendesk, Support Logic, or Jira
• Familiarity with data integration workflows or enterprise data systems
• Experience presenting in QBRs or executive customer forums
• A collaborative, proactive mindset

#Data Integration #SaaS #Customer Success #Career Opportunity #Remote Work

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