Customer Service Representative - Part-time

Customer Service Representative - Part-time

Ministry of Public and Business Service Delivery and Procurement

Job term:

1 Temporary up to 12 months with the possibility of extension.

Job code: 95423 - Customer Service Rep 2

$28.81 - $33.40 Per hour
* * Indicates the salary listed as per the OPSEU Collective Agreement.

What we offer: Service Ontario offers a training program that will help you be successful in the role.

This position has regular part-time hours working 22.50 per week with the possibility of additional hours where operationally required.

Learn about the Customer Service Representative role.

Learn about the services we offer.

• provide onsite quality customer services in person, by providing timely and accurate information related to government programs, products and services
• greet and assist customers
• process applications and renewals
• provide information about government services
• collect payments and issue receipts
• answer customer questions
• stay informed about policies and products

• Customer focus to provide optimum service, explain information and meet customer needs and resolve customer inquiries and find solutions resulting in a positive customer experience.
• Effective communication to explain guidelines and procedures, respond to customer questions, write concise correspondence, apply judgment, tact, empathy and patience to meet customer needs.
• Thinking skills to probe for information, assess situations, and determine customer needs, and take appropriate actions.
• Math skills to handle cash, operate cash register and point of sale machines to process transactions
• Computer proficiency and ability to use Microsoft Office, database programs, and operation of specialized equipment.
• Team collaboration to work well with colleagues in a team environment.

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

• 1 English Temporary, duration up to 12 months, 41 Broadway, Orangeville, West Region, Criminal Record Check
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• Entry level applicants may be hired at the Customer Service Representative 2 Training (CSR - 2T) level;
  Starting salary for the CSR - 2T level: $27.02 per hour.
• OPS employees are required to quote their WIN EMPLOYEE r when applying.

Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.