Shelter Supervisor - Contract

18 MONTH CONTRACT – Starting September 2026

Family Transition Place is seeking an experienced and dynamic individual to join our team as Shelter Supervisor - this is a contract position for 18 months. Reporting to the Director of Client Services, this position will provide supervisory oversight for the Shelter team.

• Support the Shelter Program
• Available to consult and provide support and debrief in relation to client situations
• Participates in case management, through regular consultations with staff and attendance at appropriate meetings
• Ensures the training, supervision and assessment of Counsellors, volunteers and students
• Ensures staff are submitting timely, appropriate and accurate information to inform statistical reporting of service delivery in compliance with funder and agency requirements
• Supports acts of individual advocacy on behalf of clients
• Addresses client complaints and issues as needed
• Provides on-call coverage and emergency back-up support
• Administrative Duties
• Develops, maintains and oversees the Shelter staffing schedule and ensures shifts are covered
• Conducts Caseworks audits as deemed necessary by the Director though regular consultation with staff
• Assists with research and preparation of documents as needed for Ministry directives
• Ensures completion and accuracy of time sheets for payroll
• Available to back fill as necessary
• Committing to the agency’s core values of:
  Compassion, Integrity, Equity and Social Responsibility
• Adhere to FTP policies and procedures and compliance with required legislation and regulatory requirements such as OHSA, AODA, etc.
• Demonstrating initiative and a dedicated commitment to Diversity, Equity, Inclusion, and Belonging, showcasing a proactive approach to continuous learning and active participation in fostering an inclusive work environment
• Performing other duties or responsibilities as negotiated or assigned

• Post Secondary education in the Social Service field or a related field with some experience in the same or similar setting
• Minimum of 3 years of supervisory or coordination experience
• Eligible for registration with a Counselling/Social Work focused College or Regulatory body
• Administrative, supervisory and leadership experience
• Feminist leadership skills
• Knowledge of issues of violence against women and children
• Understanding the links between violence, trauma, addictions and mental health issues