ACH and Faster Payments Manager; Oregon

ACH and Faster Payments Manager (Oregon City)

• Provides leadership to create a high-performing, creative, and collaborative work environment.
• Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employee’s strengths, developmental needs, and career goals.
• Oversees the daily processing and settlement of ACH, Zelle, Fed Now and other faster payment transactions. Monitors and supports team to ensure member and employee requests submitted through various service request channels meet the defined service level agreement. Uses data and reporting to track performance.
• Develops and maintains comprehensive written procedures and quick guides for each area of responsibility, ensuring documentation reflects evolving trends and process enhancements.
• Coordinates and directs the daily operations of the functional area. Aligns work processes, job assignments, training and scheduling to support exceptional and frictionless member service.
• Performs quality assurance on team’s work to monitor adherence to procedures, and service delivery to members and staff. Monitors processes and feedback for trends that could be indicative of a larger systemic issue, fraud or training needs. Communicates issues identified with appropriate management.
• Partners with internal and external auditors to conduct ongoing reviews of ACH, FedNOW and other faster payment channels, ensuring regulatory compliance, risk mitigation and operational effectiveness. Leads the annual ACH Risk Assessment process, identifying control gaps and recommending enhancements to strengthen payment operations.
• Inspires a culture of continuous learning and seeks opportunities to streamline work processes, systems and procedures. Recommends, advocates and participates on projects and process improvements to enhance department efficiency and overall credit union performance.
• Maintains expert knowledge of federal and state regulations, Nacha rules, risks and fraud trends related to ACH and other faster payment channels. Ensures employees complete relevant training to remain compliant with regulatory requirements.

Must Haves:

• Bachelor’s degree. An equivalent combination of education and experience will be considered in lieu of a degree.
• Minimum of three years progressive management experience.
• Minimum of two years in an ACH operations role required.
• Extensive knowledge and understanding of ACH operation and processes. Experience researching, analyzing, and resolving high risk ACH and faster payment transactions with a demonstrated ability to reduce risk and loss in the decision process.
• Skilled at uncovering needs, understanding and defining a problem, collecting information, establishing facts, and making strong decisions. Ability to interpret and consistently apply knowledge, including how to address exception situations.
• Comprehensive knowledge and understanding of all applicable credit union policies and procedures, as well as state, federal, and compliance rules and regulations including, Nacha Operating Rules, Regulation E, Regulation CC, Regulation J, OFAC, Uniform Commercial Code and Federal Operating Circulars. Possess a strong understanding of operations risk and compliance and how to effectively apply it.
• Exceptional service, de-escalation, and coaching skills. Able to create an environment where employees consistently provide professional, caring and individualized experience to members and employees.
• Strong collaboration and partnership skills. The ability to successfully interpret, gather, and leverage information to balance risk, and support organizational strategy and the member experience.
• Able to understand risk inherent in processes and apply appropriate controls. Effectively applies knowledge when determining warranted exceptions. Uses review and analysis of available information, and the present situation, remaining focused on the member experience.
• Excellent team building, goal setting and problem-solving skills. Able to build effective teams that work collaboratively with others.
• Leads by…