Patient Coordinator

Overview

Patient Coordinator role at Eye Health Northwest. Act as first point of contact for patients in the clinic; greet and check patients into the clinic; assist and direct patients to appropriate areas and respond to questions from the patient and/or patient’s family. Confirm, prepare, and process patient information for appointments. Process payment for services, and check patients out of the clinic.

Focus on effective communication with patients, coworkers, and physicians; demonstrate cooperation with coworkers while upholding high levels of patient care and customer service.

• Greet patients; provide World Class customer service by making patients feel welcome, being helpful, attentive, responsive, and presenting a professional and respectful demeanor at all times.
• Efficiently manage patient flow into and out of the clinic to minimize patient wait times.
• Assist patients with forms and ensure all patient information is accurate and updated in records (personal information, insurance coverage and carrier, primary physician).
• Answer patient questions regarding appointments, fees, copayments, and services provided; escalate questions as appropriate.
• Collect co-payments and verify referrals.
• Maintain a neat, clean, and orderly reception and waiting area.
• Perform cashier duties following established procedures for processing and recording payments; total visit charges, balance, post daily batch, and verify end-of-day totals.
• Follow established procedures for checking patients in/out and processing payments.
• Follow procedures for fee tickets, including alphabetizing tickets and assessments and scanning to Bookkeeping at the appropriate time.
• Open and close clinic per shift requirements (arrive before first patient, stay until last patient leaves, manage doors and alarms as needed).
• Demonstrate teamwork and provide assistance to coworkers; communicate tactfully and professionally.
• Effectively communicate with patients, coworkers, and doctors; share information appropriately and follow up as needed; maintain positive, solution-oriented tone.
• Protect confidential patient information and use good judgment in compliance with patient care and applicable laws and regulations (HIPAA).
• Adhere to safety standards per company policy and OSHA requirements; comply with all regulatory requirements.

• Duties may focus on admit/check-in, check-out, cashier; coordinating appointments and paperwork; assisting with Scheduler function as needed; ordering clinic supplies; contacting no-shows and setting up recalls; verifying vision insurance authorizations; same-day OHP verification; and other duties to support patient care and department goals.

• Majority of work in a general office environment; exposure to moderate noise in a well-lit, well-ventilated setting.
• Visual acuity adequate to read printed materials and computer screens.
• Manual dexterity for daily duties.
• Frequently stand and/or walk for portions of the shift; occasionally stand/walk for extended periods; occasionally sit for extended periods.
• Occasionally reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• One year experience preferred.
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

• Must be computer literate.
• Must possess basic math skills.
• Knowledge and understanding of medical terminology and procedures relating to the eye.
• Ability to manage busy schedules; highly organized, self-motivated, and able to multi-task.
• Ability to assess situations and exercise good judgment when making decisions about workflow.
• Strong interpersonal skills with a genuine desire to help people.
• Ability to work cooperatively and interact professionally with physicians, staff, vendors, and patients at all times.
• Ability to address patient complaints and resolve problems.
• Skill at developing rapport quickly with diverse personalities and backgrounds.
• Ability to communicate clearly and concisely, both orally and in writing.
• Must be detail oriented.
• Ability to work a flexible schedule, including evenings and weekends, and rotate to various worksites as needed.

• Entry level

• Full-time

• Health Care Provider
• Industries:
  Medical Practices

Location:

Beaverton, OR