On-Call Support Specialist; Part-Time

Description On-Call Support Specialist (Part-Time)

Organization: The Father's Heart

Position Type: On-Call/As Needed

Salary: Hourly; TBD

The Father's Heart is a nonprofit organization dedicated to serving adults experiencing homelessness and housing instability in Oregon City and surrounding areas. Our mission is to extend hope, help, and resources to those in crisis by providing basic needs, supportive services, and pathways to stability and independence. Guided by our mission to treat every individual with dignity and compassion, we seek team members who share our passion for service and community impact.

The On-Call Support Specialist serves as a flexible team member who provides critical support across multiple programs within The Father's Heart, including our Permanent Supportive Housing (PSH) program, Crisis Stabilization Center, and Day Shelter services. This position requires adaptability, strong interpersonal skills, and a commitment to trauma-informed care. On-Call Support Specialists fill staffing gaps as needed, ensuring continuity of service delivery and maintaining safe, supportive environments for the individuals we serve.

• Support daily operations across programs, ensuring clean, safe, and respectful environments
• Build positive, supportive relationships with residents and guests, fostering trust and mutual respect
• Respond to concerns, questions, and emergencies with compassion and professionalism
• Model and reinforce a trauma-informed, strengths-based approach to engagement and conflict resolution

• Assist residents and guests with daily living activities, including meal preparation, housekeeping, and adherence to community agreements as assigned
• Provide crisis intervention and de-escalation support when needed
• Maintain accurate records, including incident reports and logs, in compliance with program requirements
• Uphold community standards and ensure a welcoming and trauma-informed atmosphere

• Collaborate with program staff and coordinators to ensure seamless service delivery
• Share observations, updates, and concerns with appropriate supervisors and case management teams
• Participate in team meetings and trainings as scheduled
• Adapt communication style to meet the needs of diverse populations

• Accept on-call assignments across multiple program sites with 24-48 hours' notice when possible
• Accurately code time in Paylocity timekeeping system according to the program worked each shift
• Maintain current knowledge of procedures and protocols for each program area
• Complete all required training and certifications for assigned program areas

• High school diploma or equivalent required; relevant experience in social work, human services or related field preferred
• Demonstrated ability to work effectively with individuals experiencing homelessness, mental health challenges, substance use disorders, and trauma
• Strong interpersonal and communication skills with ability to build rapport with diverse populations
• Ability to remain calm and professional in crisis situations
• Flexibility to work varied schedules including evenings, weekends, and holidays as needed
• Reliable transportation and ability to travel between program sites
• Commitment to trauma-informed, person-centered service delivery
• Must pass required background checks and maintain necessary certifications

• Ability to stand and walk for extended periods
• Occasional lifting up to 50 pounds
• Ability to respond quickly in emergency situations

Hourly rate commensurate with experience. This is an on-call position with variable hours based on organizational need.