Resident Services Specialist

Resident Services Specialist

Job : 108071

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary: Regular

This job Posting closes at 11:59 p.m. (Pacific Time) on Monday, January 19, 2026.

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another.

The Housing Authority of Clackamas County (HACC) seeks a conscientious, detail-oriented professional with strong interpersonal and outreach skills to join our team as a Resident Services Specialist. This position directly supports families in housing by helping them build stability, pursue education and employment, and work toward self-sufficiency. The Resident Services Specialist will advocate with property management, service providers, and partner agencies while helping families access internal and external supports.

You will also support resident engagement through coordinated activities and the monthly newsletter.

Annual Pay Range: $54,890.46 – $69,093.64

Hourly Pay Range: $28.148952 – $35.432637

• 12 hours of vacation accrued per month; new hires may front-load first‑year accruals.
• 8 hours of sick leave accrued per month.
• 10 paid holidays and 1 personal day per year.
• Employer‑paid 6% PERS retirement contribution.
• Choice of medical and dental plans, including alternative care and vision coverage.
• Robust EAP and wellness programs.
• Longevity pay and additional retirement savings options.

• At least two (2) years of direct customer service experience that included data entry and the handling of confidential documents.
• Experience working in housing programs, case management, resident services, or other social services.
• Experience working with low‑income families.
• Experience working with databases, including entering, retrieving, and analyzing data.
• Ability to maintain composure in difficult situations with challenging customers.
• Effective communication skills, including the ability to communicate well with a diverse population.

• Experience working with YARDI, Family Metrics, or other Housing Authority database software.
• Experience preparing reports, tracking outcomes, or supporting grant‑funded programs.
• Knowledge of local social service systems, including employment services, education and training providers, childcare, healthcare, or energy assistance programs.
• Familiarity with equity, inclusion, and culturally responsive practices in service delivery.

• Must pass post‑offer, pre‑employment drug test.
• Must pass a criminal history check, which may include a national or state fingerprint records check.
• Driving is required for county business on a regular basis or to accomplish work. Incumbents must possess a valid driver’s license and maintain an acceptable driving record throughout employment.

* For veterans qualified for Veterans’ Preference:
If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

• Develops and coordinates resources to provide clients with needed services; meets with clients to confer, advise, and assist with the planning of resident activities and community building activities.
• Advocates and supports clients with family, providers, public and private agencies, law enforcement agencies, schools, and others; provides information on client disabilities; responds to emergencies and negotiates resolution of problems.
• Provides services to clients by organizing steps to meet goals; connects clients with opportunities for specialized offerings, including children’s camp, clothing, household items, and energy assistance.
• Provides information and referral to clients either…