Customer Services Specialist; Office Specialist

Customer Services Specialist (Office Specialist
1)

Are you ready to support a busy office with front-desk reception and administrative tasks? If so, please apply for our Customer Services Specialist (Office Specialist
1) position before Sunday, October 18 at 11:59 PM. This is a non-hybrid position and requires in-office work at our Salem location five days a week.

Make a Difference for Oregon. The Department of State Lands manages the lands that help fund our public schools and protects the state's waterways and wetlands for the many benefits they provide. Our stewardship ensures vital natural and financial resources contribute to a vibrant, healthy Oregon now and forever. The DSL team makes a difference for Oregonians every day. As our Customer Services Specialist, you will too.

In this role, you'll be a member of the Support Services team, proving a vital role in department operations. The Administration Division is managed by a Deputy Director who leads, directs and controls the agency's financial, administrative and support operations.

Support Services (along with the Business Operations team) is responsible for the administrative functions of the agency, efficiently and effectively providing varied clerical support to all agency programs. This includes data entry, preparation of various documents, various record processing, records maintenance, responding to inquiries, filing, mail services, and front desk reception.

The primary purpose of this position is to provide front desk reception for the agency as well as a variety of clerical support for various program areas. This position is the initial point of contact for the agency.

This permanent position is represented by the American Federation of State, County, and Municipal Employees (AFSCME).

What's in it for you?

• Utilize your organization and people skills to provide exceptional customer service.
• Receive 1-on-1 mentoring and support from natural resource experts.
• Join an organization with collaborative and engaged co-workers who care about Oregon's economy, environment, and communities, and their co-workers.
• Gain full benefits with 95% to 99% of medical insurance premiums paid by the agency for full-time employees, including mental health coverage.
• Accrue at 8 hours of sick leave and 8 hours of vacation leave per month, with your vacation leave accruals increasing every 5 years.
• Receive 11 paid holidays, 1 floating holiday, 3 personal business days and other employee benefits such as optional insurances and flexible spending plans.
• Automatically enroll into the Public Employees Retirement System (PERS) after 6 months of full-time service.
• Earn the initial monthly salary range for this position starting at $3,513 - $4,519 for employees new to public service; current PERS employees start at $3,740 - $4,833.
• Salary offers are made with consideration of the candidate's education and experience. Visit our Pay Equity and Classification and Compensation pages for more details.

What you will be doing:

• Answer multiple phones
• Greet and assist walk-in customers
• Process payments
• Schedule conference rooms
• Route mail for all building tenants
• Maintain agency phone lists, coordinate inter-agency mail
• Sort, open, date-stamp, and route incoming mail
• Order and manage office supplies
• Prepare documents for scanning

Working Conditions

This is a non-Hybrid position requiring in office work 5 days a week. The role involves regular computer use, including viewing a monitor and sitting for extended periods of time to complete daily tasks. The position may operate in a fast-paced environment with multiple, competing demands and requires the ability to manage several tasks at once, sometimes under the pressure of high-priority deadlines.

The employee may experience occasional exposure to hostile or upset individuals while performing customer service or program support duties.

The role requires lifting and carrying items up to 20 pounds, such as office files, boxes, or program materials, as part of routine work activities.

MINIMUM QUALIFICATIONS

Completion of courses or training in Office Technology; OR

One year of general clerical experience which included typing, word processing, or other generation of documents; OR

An equivalent combination of training and experience.

Desired Attributes tell us which of the following skills, experiences, and related talents you have by highlighting them in your application materials:

• Experience working as a receptionist in a natural resource environment
• Experience answering a…