Venue Director II - Audio Visual, Event Technology

Venue Director II $67,000 - $80,000 +incentives Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots‑on‑the‑ground execution, we deliver bespoke AV solutions for in‑person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings all have the same common denominator: dedicated, determined people working behind‑the‑scenes to make it happen.

We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

The Venue Director II is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best‑in‑class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best‑in‑class customer service to internal and external stakeholders
• Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities.
• Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
• Maintain inventory integrity ensuring quality, functionality, organization, security and availability
• Maintain a working knowledge of industry trends, tools and innovations
• Develop and maintain strong relationships with venue partners
• Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
• Ensure timely payment of all payables
• Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
• Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle
• Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
• Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills
• Provide technical support for events as necessary
• Delegate tasks effectively as required
• Comply with all safety protocols and standard operating procedures

Directs team of exempt and non‑exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

• High School Graduate or equivalent
• Five (5) years’ management‑level experience in the audio visual and/or hospitality industry preferred
• Demonstrated experience aligning team members behind common goals
• Excellent communication skills with the ability to foster long‑term relationships (with internal teams, external partners)

• Planning ability; able to prioritize
• Strong Technical aptitude
• Excellent organizational skills
  
  Demonstrated personnel management ability
• Strong Interpersonal skills
• Strong verbal and written communications skills
• Strong customer focus
• Strong team player orientation
• Strong attention to detail
• Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable…