HEAD OF THE OFFICE OF Operations; Reports to COO

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees' entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day.

OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Head of The Office of Operations serves as a strategic partner and extension of the Chief Operating Officer, driving enterprise execution, operational excellence, organizational effectiveness, and performance transformation across the organization. This leader is responsible for ensuring strategic priorities translate into measurable outcomes through disciplined execution, strong change management, data-driven decision making, and standardized operating practices.

Working closely with executive leadership, this role leads the development and implementation of enterprise operating systems, performance management frameworks, governance processes, and continuous improvement initiatives that improve organizational effectiveness, scalability, consistency, and member outcomes. The role serves as a connector across departments, ensuring alignment between strategy, operations, workforce, technology, and business performance.

This position champions a culture of accountability, operational rigor, continuous improvement, and data-informed decision-making while helping the organization navigate growth, transformation, and change.

Essential Duties

Enterprise Strategy Execution & Operational Leadership

• Serve as a trusted advisor and strategic partner to the COO, helping translate organizational strategy into actionable operational plans and measurable results.
• Establish and manage enterprise operating rhythms, governance structures, executive review processes, and performance management frameworks.
• Partner with executive leaders to align priorities, remove barriers, mitigate risk, and accelerate execution of strategic initiatives.
• Monitor organizational performance and ensure cross-functional efforts remain aligned with strategic objectives and desired outcomes.
• Lead special projects and enterprise initiatives on behalf of the COO.

Enterprise Performance Management

• Develop and oversee enterprise dashboards, key performance indicators, operational scorecards, and executive reporting processes.
• Leverage organizational data to identify trends, risks, opportunities, and performance gaps.
• Establish standardized measurement frameworks that improve transparency, accountability, and decision-making.
• Deliver executive-level insights and recommendations that drive organizational performance and operational effectiveness.
• Ensure performance metrics are aligned to strategic goals, member outcomes, financial performance, workforce health, service delivery, and operational excellence.

Operational Excellence & Continuous Improvement

• Lead enterprise-wide initiatives that improve efficiency, scalability, quality, and organizational effectiveness.
• Design and implement standardized business processes, governance models, and operating procedures across departments.
• Facilitate root cause analysis and problem-solving efforts to address complex organizational challenges.
• Build and mature continuous improvement capabilities, methodologies, and best practices across the organization.
• Drive adoption of modern operating models and systems that support sustainable performance improvement.

Enterprise Change Management & Organizational Effectiveness

• Lead organizational…