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Sr Director, Customer Success - Corporate North America
Job in
Myrtle Point, Coos County, Oregon, 97458, USA
Listed on 2025-12-12
Listing for:
Mavenlink
Full Time
position Listed on 2025-12-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support, Client Relationship Manager
Job Description & How to Apply Below
Why consider this job opportunity:
- Salary range up to $210,000
- Eligible for a Company Wide Bonus Plan
- Strong emphasis on work-life balance
- Opportunity to lead a collaborative and engaging team culture
- Chance to make a significant impact on customer success and satisfaction
- Inclusive workplace that values diversity and unique strengths
- Lead a segment of the business and manage a team of Customer Success Managers focused on customer value and adoption
- Ensure customer satisfaction, value achievement, and renewal of the Kantata solution
- Collaborate with cross-functional teams to drive customer‑centric strategies and successful outcomes
- Build and maintain strong executive relationships with key customers
- Continuously assess and refine strategies to maximize customer adoption and retention
- Previous leadership experience focused on customer solutioning
- Bachelor's degree (Master's degree preferred)
- 10+ years of relevant technology or professional services experience; 5+ years in B2B SaaS industry
- Exceptional leadership and team management skills
- Experience with customer success tools (Gainsight) and CRM systems (Salesforce)
- Proven ability to lead, mentor, and inspire a team of Customer Success Managers
- Excellent communication and interpersonal skills
- Data‑driven with the ability to analyze and interpret customer success metrics
- Strong problem‑solving skills and executive presence
- Willingness to travel as needed for customer meetings or industry events
#Technology Solutions #Customer Success #Leadership Opportunity #Diversity And Inclusion #Work Life Balance
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