Field Support Engineer II

Overview

About Us

ZEISS has a long history of innovation and global presence across multiple portfolios, including Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada. This position is located in Long Beach, CA and must cover that territory.

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on designated Carl Zeiss Meditec Ophthalmic Diagnostic instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies.

Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support.

• Diagnose and repair all designated products within an assigned service territory, including preventive maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being.
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database.
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy.
• Support revenue growth through the promotion and retention of service agreements.
• Interface with customers in a professional, pleasant and calm demeanor.
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment.
• Maintains company-issued test equipment and support tools, including spare parts.
• Installation and maintenance of equipment at trade shows, as requested and required.

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results.
• Must be self-directed, able to work independently with limited management oversight.
• Must have good verbal and written communication skills.
• Must have strong computer skills.
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed.
• Multiple project and time management skills are required.

• Extensive overnight travel is required by automobile and air.
• Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval.
• The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver’s license and good driving record.
• On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking.

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

The hourly pay range for this position is $33.00 - $41.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team: ZEISS provides Equal Employment Opportunity without unlawful regard to an applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or…