Customer Service Representative

Join to apply for the Customer Service Representative role at WaFd Bank
.

Salary: $18.00 – $19.47 per hour.

Love What You Do…Make A Difference!

• Provide a positive first impression through friendly and courteous service while performing efficient and accurate banking transactions.

• A smile and great attitude.
• Highly developed sense of integrity and strong work ethic.
• Personable and outgoing; able to talk with clients and build rapport and relationships.
• Great attention to detail and providing accurate service.
• Technically savvy; able to use multiple computer systems and ability to adapt to change.
• Adhere to bank policies and procedures designed to comply with Federal regulations, including the Bank Secrecy Act, USA Patriot Act and OFAC regulations.
• Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must be kind.

• High school diploma or approved equivalent.
• Basic math skills, 10-key and keyboarding.
• Proficient in standard Microsoft Office tools such as Excel, Word, Teams, and Outlook.
• Well-developed smart phone and digital channel skills.
• Must be organized and display excellent communication skills and a personable attitude.

• Previous work in retail, consumer service delivery, or client relations.

• Paid time off for vacation, sick days and holidays.
• Health insurance.
• Stock options.
• Generous 7% 401(k) employer matching*.
• Paid Parental Leave.
• Life and AD&D insurance.
• Long-term disability.
• Tuition Reimbursement.
• Employee assistance programs.
• Pre-tax health and dependent-care spending plans.

We are committed to Equal Employment Opportunity and affirmative action. We recruit, hire, train, and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment.

WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at .

EEO Policy Statement - WaFd Bank

Know Your Rights. Workplace Discrimination is Illegal –  for more information.

California Consumer Privacy Act (CCPA) 2025.

Referrals increase your chances of interviewing at WaFd Bank by 2x.

Entry level

Full-time

Other

Banking