Legal Actions Process Manager

Provides critical leadership and oversight to a specialized team managing legal actions presented to the bank, including garnishments, levies, subpoenas, and court orders. This role ensures timely, accurate processing in full compliance with state and federal laws, directly supporting the bank’s legal obligations and operational integrity. As a key member of Deposit Operations, this leader plays a vital role in risk mitigation and regulatory adherence.

Leads and develops a high-performing team, fostering a culture of accountability, precision, and continuous improvement. Provides clear direction and oversight to ensure operational excellence across all functions. Ensures all departmental tasks and process certifications are completed with precision, within strict deadlines, and in full compliance with applicable banking laws and regulations. Maintains operational excellence and audit readiness at all times.

Collaborates with Legal, Compliance, and other internal departments to resolve complex issues and ensure alignment with state, and federal laws and regulations. Serves as an official representative of the Bank in legal proceedings, appearing in court as needed to provide testimony or documentation related to legal actions—such as garnishments, levies, subpoenas, and court orders—processed by the department. Serves as the escalation point for inquiries from bankers, providing expert guidance and ensuring swift, accurate resolution.

Leads or participates in periodic reviews and assessments of operational effectiveness and efficiency of managed processes and makes recommendations for improvements/changes as necessary. May be responsible for training course work as a subject matter expert. Directs subordinates to achieve assignments using established guidelines, procedures, and policies. Coordinates and leads daily team activities. May spend a portion of time performing the work of those they supervise.

Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes. Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words. Takes personal initiative and is a positive example for others to emulate. Embraces our vision to become “Business Bank of Choice” May perform other duties as assigned.

H..S. Diploma/GED. Required Bachelor's Degree in Business, Finance or related field. Preferred. 4-6 years of retail bank operations experience. Required 2-4 years of supervisory or lead work experience in a bank operations environment. Preferred Self-motivated and adaptable, capable of leading and working with a team with members across various geographic locations. Knowledge of banking regulations, policies, procedures, documentation and legal requirements associated with operations legal processes.

Proven ability to effectively coach, train and mentor a team. Strong attention to detail and the ability to multi-task effectively. Strong organizational skills and demonstrated ability to work effectively to meet legal and regulatory deadlines. Proven interpersonal skills with the ability to negotiate and influence others. Ability to handle difficult and…