Service Center Associate

Join our Team as a Service Center Associate!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Our employees share a commitment to creating meaningful relationships with our members and community. We offer competitive pay, professional development, and great benefits!

We are currently looking for a full-time non-exempt Service Center Associate to join our team! In this role, you will participate in training and development opportunities and provide an exceptional phone service experience for SELCO’s members, team members, and other customers. This position is intended to provide practical training to prepare for the Call Center Representative or Digital Service Specialist position.

This position will work onsite at the Corporate Headquarters location in Springfield, Oregon. The successful candidate will need to be available to work Monday through Friday 8am to 6:15pm with some Saturday hours from 10am to 3:15pm.

COMPENSATION

Base Salary: The full salary range for the Service Center Associate position is $20.85 to $28.55 per hour, with new hires generally starting between $22.75 to $25.30 per hour, based on relevant knowledge, skills, education, and experience.

Incentives: This position is eligible for monthly referral incentives ranging from $5.00 to $75.00, depending on the product or service.

Annual Incentive: All SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals, ranging from 0%-12%.

BENEFITS

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, and discounted rates on select SELCO services.

Essential Functions include:

• Build and develop member relationships by asking open-ended questions, identifying member needs, and promoting suitable SELCO products and services.
• Handle routine caller assistance including answering questions, resolving issues, performing account services, transferring calls, and returning messages.
• Detect errors and take action to prevent fraud to protect members and SELCO from potential losses.

Required

Skills and Abilities

include:

• Exceptional customer service skills using the GVAL-HI approach. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).

Required Education and Experience:

• High school diploma or equivalent; and
• At least six (6) months of customer service experience.