Patient Access Representative Senior

Overview

McLaren Health Care is a fully integrated health network committed to quality, evidence-based patient care with locations in Michigan and Indiana. The McLaren system includes 13 hospitals in Michigan, ambulatory surgery centers, imaging centers, a primary and specialty care physician network, commercial and Medicaid HMOs, home health, infusion and hospice providers, pharmacy services, a clinical laboratory network and a wholly owned medical malpractice insurance company.

McLaren operates Michigan’s largest network of cancer centers and providers, anchored by the Karmanos Cancer Institute, one of only 53 National Cancer Institute-designated comprehensive cancer centers in the U.S.

Position Summary: The Senior Patient Access Representative is responsible for completing tasks associated with specific assignments with little or no direction. Specific job responsibilities will be in registration, financial clearance, insurance verification, cashier, etc. as assigned by Revenue Cycle Management. The Senior Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Required:

• High School Diploma or equivalent required.
• Five (5) years of Patient Access, Customer Service or Medical Billing work experience OR Associates Degree in related field and three (3) years of Patient Access or Medical Billing work experience.

Preferred:

• Certification in medical billing, coding, or equivalent job specific certification

• Proven skills in Microsoft Office, specifically Excel and Word, Windows based applications, and 10 key calculators.
• Working knowledge of CPT, HCPCS, and ICD-10.

• Demonstrates characteristics that support the values, vision, mission, policies, and procedures of McLaren Health Care.
• Provides service excellence standards:
• Responds promptly, professionally, and courteously to all customers’ needs.
• Cooperates and communicates effectively with all McLaren Health Care team members.
• Contributes to continuous quality improvement efforts.
• Must be able to understand, explain, calculate, analyze, and interpret the information reviewed daily.
• Ensures customer interactions are done in a professional and courteous manner in conjunction with hospital policy and AIDET training.
• Communications: communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.
• Works independently in a self-directed, non-confrontational, collaborative manner.
• Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.
• Customer Focus: promotes positive internal and external relations by…