Project Manager, Client Relationship Manager

The Growth Project Manager is responsible for leading complex, cross‑functional initiatives that support the growth of Singapore Math Inc.’s customer base, with a special focus on school customers. This role owns projects end‑to‑end, from planning and systems implementation to execution and iteration, with a strong initial focus on operationalizing our Hub Spot CRM.

In addition to systems and internal initiatives, this role manages outward‑facing projects that include school partnerships, professional development coordination, curriculum pitches, conference participation, and targeted outreach. The Growth Project Manager approaches all work with a project management mindset: defining scope, coordinating stakeholders, managing timelines, and driving results. This is an evolving role designed for someone who enjoys learning deeply, taking on new challenges, and growing alongside the organization as priorities shift.

Within the first year, the Growth Project Manager will lead the renewed implementation and rollout of Hub Spot CRM, including workflow design, data migration, pipeline structure, reporting, and cross‑team adoption. This system will serve as a foundational growth and account management tool across the organization.
Past, demonstrable success in implementing Hub Spot is a requirement for this position.

• Lead the full implementation of our Hub Spot CRM across departments, including Account Management, Growth, and Operations.
• Understand our business needs and current processes to recommend an implementation strategy.
• Train team members on Hub Spot usage and best practices.

• Lead and execute projects across Growth, Operations, Product, and Account Management.
• Build project plans, track progress, and manage communication for stakeholders.
• Take ownership of both long‑term initiatives and short‑term requests.
• Maintain organized documentation and SOPs for recurring workflows.

• Serve as the primary coordinator for local partner schools and school engagement initiatives.
• Organize and occasionally facilitate professional development sessions in partnership with external trainers.
• Gather insights from school partners to inform Product, Growth, and Account Management teams.
• Support schools in understanding curriculum components, implementation pathways, and best‑fit product recommendations.
• Lead school customer pitch calls:
  Conduct curriculum presentations (virtual and in‑person) for schools that inquire about Singapore Math programs.
• Tailor pitches to each school’s context, needs, constraints, and goals.
• Drive full‑funnel growth and revenue outcomes.
• Track school sales KPIs.
• Coordinate and lead any state/county curriculum bids.
• Seek out new external partnerships.
• Research and identify new school prospects, regional opportunities, and strategic growth segments.
• Execute outreach campaigns—email, phone, in‑person—to expand the school customer base.
• Prepare professional, brand‑aligned materials for school‑facing engagements.
• Draft math‑education thought‑leadership whitepapers and case studies.
• Track key competitors and coordinate with internal departments to ensure new products align with industry trends.

• Represent the company at national and regional education conferences (up to 8 events per year).
• Manage all conference logistics: registration, booth planning, shipping, travel, budget, and onsite needs.
• Coordinate logistics for conference professional development sessions with external trainers and schools.

• Funnel qualified leads to the Account Management team and ensure smooth handoff of new school customers.
• Work closely with Account Management to refine strategic approaches to school sales, including renewal and retention considerations.
• Share field insights, lead quality notes, and patterns observed in school inquiries to improve targeting and messaging.
• Coordinate joint initiatives (e.g., school outreach sequences, follow‑up strategies, segmented campaigns) that span both Growth and Account…