Electrification Outreach & Field Manager

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$90,000.00/yr - $/yr

Resource Innovations is seeking an Outreach & Field Manager to join our growing team. As an Outreach & Field Manager with Resource Innovations, you will be responsible for developing and executing a comprehensive outreach and engagement strategy for this electrification initiative, which focuses primarily on electrifying homes and businesses. This role will also serve as a primary customer point of contact, managing customer tracking and data coordination with the client, and guiding customers through the full engagement journey.

You will also collaborate with municipalities, community-based organizations, and trade allies to maximize participation and leverage complementary programs. The ideal candidate will bring a mix of planning experience, program delivery expertise, and a strong ability to engage effectively with residential and commercial customers.

Resource Innovations' Community Decarbonization Team implements programs that help homes and businesses access the resources needed to transition to cleaner energy solutions. Our programs aim to reduce energy costs, improve environmental quality, and enhance the overall quality of life for residents and business operators.

This role will be pivotal in fostering community partnerships to support a network of outreach partnerships that can connect to potential program participants. The ideal candidate for this position will have deep knowledge of California's energy efficiency and electrification ecosystem. Experience in advancing community-based energy or environmental efforts, along with the ability to problem-solve, coach, and guide local governments and community-based partners working to advance equitable electrification, decarbonization, and/or climate action, will be highly valued in this role, which can significantly impact the community.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Responsibilities And Duties

Program Coordination:

• Coordinate with internal and external Program stakeholders to ensure smooth implementation of the program's engagement activities.
• Organize, facilitate, and participate in community outreach events, workshops, and meetings to raise awareness about the program. Assist in developing and maintaining program materials, including brochures, flyers, and presentations.

• Assist in creating and leading working sessions with the client to define outreach roles, responsibilities, communication processes, and coordination points, including creating and maintaining a RACI matrix and supporting documentation.
• Support the development of program-specific process flows, decision trees, and customer journeys. Align outreach strategy with partner electrification and energy efficiency programs to ensure unified customer messaging and leverage cross-program insights.
• Establish and refine communication protocols, handoff points, and Service Level Agreements (SLAs), and define and report on performance metrics and key outreach goals aligned with client priorities.

• Serve as the outreach lead and point of contact for customers referred by the client for tailored engagement.
• Oversee phased outreach, starting with phone/email, escalating to direct mail or in-person visits as needed; conduct in-person outreach for key commercial accounts or neighborhoods with high outreach potential.
• Ensure appropriate data tracking and documentation.

• Lead partnership efforts with local…