Resident Services Coordinator - Transbay West; Bilingual

Job Summary

The Bilingual Resident Services Coordinator provides services to a diverse group of older adults, including formerly homeless seniors and those with various mental health and substance use histories, living at Trans Bay Block 2 West, a 150-unit senior supportive housing site in San Francisco’s developing Salesforce Park and Transit area. This position works within a trauma-informed care model utilizing best practices and recognizes the impact of the social environment and the importance of community to improve an individuals’ quality of life.

This position is responsible for planning and coordinating on-going onsite programming including health and wellness, aging-in-place, education, cultural events, community organizing, and community building and engagement; provides information and referral helping residents in need of higher care coordination including APS and clinical support; utilizes clinical techniques such as de-escalation and motivational interviewing; develops new relationships and partnerships with outside service providers to bring new ideas, resources to our residents;

and supports residents around housing stabilization needs.

Status: Full-time, Nonexempt

Location: Chinatown neighborhood, San Francisco

Hours: Monday through Friday, 9:00 a.m. to 5:30 p.m. plus some nights and weekends

Salary: $30.26 - $31.85 per hour;
Comprehensive benefits

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth.

Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

• Offer on-going supportive services to residents including light case management, information and referral, housing stability assistance, coordination with Property Management and third party providers
• Collaborate with onsite staff, other CCDC departments, and city funders
• Organize, set-up, implement, and evaluate activities including larger community events focusing on cross-cultural community building
• Coordinate resident services teams projects that come up throughout the year such as an Inter-Property field trip, food programs (Meals on Wheels, food box program, food drives, food pantries, etc.), and greening activities
• Create and implement programming at the property with a focus on aging-in-place, health & wellness, and educational workshops
• Build, maintain, and monitor relationships with social service agencies that focus on aging and health to bring additional programming to the property
• Provide technical assistance, staffing support and translation services to all resident groups
• Support residents facing housing stability issues including applying for rental assistance
• Field resident questions on operational protocols and procedures and issues including Property Management policies and procedures, rent, work orders, payment plans, reasonable accommodations, critical incidents and general coordination of Property Management meetings and communication
• Administer and manage community roof garden
• Gather, track and provide information for city mandated reporting

• Case Management/ Information and Referral/Housing Education: Orient new residents to Resident Services, working with them to identify services/benefits that best fit their needs
• Provide direct services such as information and referrals, and translation/interpretation assistance to an increasingly higher needs population
• Work with the Clinical Director to assess residents in need of more clinical support, referring them to the…