VP, Business Technology and Data

Overview

We are seeking a strategic, results-driven Vice President of Corporate Applications, Customer Experience and Data to lead our enterprise-wide application landscape, including systems supporting Finance (ERP), Marketing, HR, Legal, and other corporate functions. This role will also oversee the Data & Analytics team—with a mandate to modernize the corporate technology ecosystem and implement a cloud-based data strategy and Corporate Solutions.

The ideal candidate will drive cross-functional transformation by aligning technology solutions with business needs, ensuring scalability and efficiency, and preparing the company for growth and diversification.

• Own the end-to-end strategy, delivery, and support for corporate platforms including ERP, HCM, CRM, DATA and other core applications.
• Partner with Finance, HR, Legal, Marketing and other business leaders to create a multi-year application roadmap that prioritizes business outcomes, user experience, and ROI.
• Modernize legacy platforms and evaluate new solutions to improve operational efficiency, scalability, and compliance.
• Oversee successful selection, implementation, and integration of enterprise platforms aligned with company goals.

• Build and scale a high-performing data and analytics team.
• Develop and implement a future-ready cloud-based data lake and data architecture to support enterprise reporting, advanced analytics, and AI/ML initiatives.
• Collaborate with business units to define KPIs, self-service capabilities, and dashboards that enable data-driven decision-making.
• Establish robust data governance and quality practices.

• Own the vision, strategy, and execution of CPI’s customer experience across all touchpoints.
• Build and launch a modernized Customer Portal that consolidates ordering, job status, production visibility, reporting, compliance documents, analytics, and support interactions.
• Introduce B2B fintech and manufacturing best practices, including:
  • Self-service ordering and configuration
  • Real-time order and manufacturing visibility
  • Digital proofs, approvals, and workflow automation
  • Secure document exchange
  • Predictive reporting and insights
  • Case management & customer issue resolution
• Work closely with Sales, Product, Operations, and Customer Experience teams to design a portal that simplifies customer engagement and reduces manual dependencies.
• Work and align closely with the Engineering organization to integration existing platforms and solutions within Digital, and Manufacturing technologies.
• Establish KPIs to measure digital adoption, customer satisfaction, portal utilization, and operational savings.
• Drive continuous enhancement using UX research, customer feedback loops, and analytics to identify pain points and high-impact improvements.
• Ensure security, compliance, resiliency, and best practices expected in fintech-grade customer platforms.

• 15+ years of progressive experience in enterprise technology, including significant leadership of applications, data platforms, and program management.
• Proven track record in leading cross-functional application portfolios (ERP, HCM, CRM, etc.) and implementing modern enterprise systems.
• Demonstrated experience building digital customer experiences and B2B portals, ideally within fintech, payments, logistics and manufacturing environments.
• Experience in building and executing enterprise data strategies, including cloud-based data lakes and analytics platforms.
• Executive-level communication, stakeholder management, and leadership skills.
• Bachelor’s degree in Computer Science, Business, or related field (Master’s preferred).

• Experience in a high-growth, multi-business unit environment with global operations.
• Familiarity with ERP/CRM/CX platforms and modern B2B commerce/portal technologies.
• Experience leading technology transformations and modernization initiatives.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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