Global Technical Support Director

Employer Industry: Software Development for Infrastructure Solutions

• Attractive salary and benefits package
• Opportunity for career advancement and growth within a world‑leading software company
• Flexible work environment with hybrid or remote options
• Commitment to inclusion, belonging, and colleague well‑being through global initiatives
• Chance to make a meaningful impact on global infrastructure and sustainability

• Lead and inspire geographically distributed support teams while serving as the primary point of contact for North America Support leadership
• Develop and execute global support strategies aligned with business objectives
• Act as the voice of the customer within the organization to enhance customer experience and satisfaction
• Drive performance across key metrics and implement scalable support models for cloud and desktop environments
• Recruit, mentor, and develop high‑performing support engineers and leaders

• 10+ years of experience leading large‑scale customer support teams in an enterprise software environment
• Proven success in global and multi‑regional support leadership roles
• Strong background in supporting both cloud and desktop products
• Excellent communication, leadership, and problem‑solving skills
• MSc in Computer Science, Data, or a related field

• Proficiency with support platforms such as Service Now, Zendesk, or Salesforce Service Cloud
• Deep understanding of support operations, metrics, and customer success principles
• Familiarity with ITIL, ISO, or other support frameworks
• Executive presence with the ability to influence senior stakeholders