Seller Process & Systems, Program Manager

Employer Industry: Financial Technology

• Competitive salary with opportunities for performance-based bonuses
• Opportunity for career advancement and growth within the organization
• Work collaboratively with cross-functional teams, including Engineering, Data Science, and Finance
• Engage in meaningful projects that impact the global economy and improve seller experiences
• Supportive and dynamic work environment that embraces change and innovation

• Define and establish key performance indicators (KPIs) to measure the success of go-to-market tools and processes
• Develop and maintain a centralized system to collect insights and identify friction points from sellers
• Assess the impact of tool and process changes on seller performance and satisfaction
• Lead initiatives to optimize seller tools and processes, enhancing efficiency and effectiveness
• Partner with internal communications and operations teams to design and execute change management plans

• 7+ years of experience in sales, program management, or process improvement, preferably in an e-commerce or technology environment
• 3+ years of experience building or supporting go-to-market processes, workflows, data, and systems, including Salesforce
• Proactive mindset with a high degree of comfort navigating ambiguity and rapidly changing priorities
• Strong analytical, presentation, and communication skills, with the ability to influence at all levels of the organization
• Experience working with cross-functional teams to implement workflows and processes that support user engagement and satisfaction

• Strong ability to empathize with seller challenges and effectively diagnose underlying issues
• Comfort operating with incomplete or varying data, demonstrating adaptability in prioritizing activities
• Extensive problem-solving and analytical experience in a sales-oriented environment
• Familiarity with process improvement methodologies, such as Lean Six Sigma
• Previous experience in sales or process architecture roles

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