Solutions Director, IT Asset Management

Key Responsibilities

• Strategic Leadership & Service Delivery:
  Develop and execute a comprehensive ITAM strategy that aligns with business goals and drives operational efficiency, cost optimization, and compliance.
• Lead the design and implementation of Service Now Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, ensuring full lifecycle visibility, entitlement enforcement, and software license optimization.
• Align ITAM strategies with ITSM processes, including Incident, Change, and Configuration Management, for end-to-end workflow consistency and service quality.
• Provide leadership in vendor governance frameworks, sourcing strategies, and long-range supply chain planning.
• Drive business development by partnering with sales and executive leadership to develop proposals and pitch ITAM services to clients, with a strong emphasis on Service Now-based solutions.

• Oversee global asset sourcing, acquisition, deployment, and recovery across all asset classes (hardware, software, cloud) in collaboration with Procurement, Finance, Legal, and Supply Chain teams.
• Demonstrate mastery of the Source-to-Pay (S2P) process, including demand planning, requisitioning, PO management, invoice reconciliation, and asset receiving, to support timely and compliant procurement cycles.
• Manage supplier performance and risk through structured vendor management practices, including contract execution, SLA enforcement, and audit readiness.
• Ensure robust IT logistics execution, including import/export compliance, third-party logistics coordination, customs handling, and international warehousing across APAC, EMEA, LATAM, and North America.
• Define and enforce asset policies, standards, and classification structures that support clean CMDB alignment, asset lifecycle optimization, and audit traceability.
• Leverage automation and analytics tools within Service Now and supporting platforms to improve data accuracy, cost transparency, and lifecycle forecasting.
• Support ESG and sustainability initiatives through e-waste programs, asset reuse strategies, and responsible sourcing practices.

• Implement robust controls to mitigate risk across the asset lifecycle, including license non-compliance, asset loss, over-procurement, and shadow IT.
• Lead audit response efforts for software licensing, contractual obligations, and regulatory compliance.
• Partner with Legal and Compliance to ensure supplier engagements and IT asset use adhere to international trade, privacy, and risk standards.
• Maintain accurate asset records in alignment with internal audit, SOX, and financial reporting requirements.

• Build, lead, and mentor a high-performing ITAM delivery team, fostering a culture of innovation, accountability, and continuous improvement.
• Define and report on key performance indicators (KPIs) and service level agreements (SLAs) for asset management programs.
• Serve as a strategic advisor to senior leaders, offering insights on ITAM trends, tooling, and operational impact on cost, risk, and user experience.

• Bachelor’s degree in Information Systems, Engineering, Supply Chain, or a related discipline. 15+ years of IT industry experience is acceptable in lieu of degree.
• Minimum of 10 years of progressive experience in IT Asset Management, including 5+ years in leadership roles.
• Proven experience with Service Now HAM/SAM best practices and implementation and a strong grasp of the Service Now platform and ecosystem.
• Preferred certifications:
  Service Now HAM/SAM, CSAM (Certified Software Asset Manager), CHAMP, ITIL v3/v4, or equivalent.
• Demonstrated success in selling ITAM services and managed solutions to enterprise customers.
• Deep understanding of ITSM and ITAM processes, demand planning and procurement operations, logistics, and S2P in global environments.
• Experience with software audit defense, vendor contract negotiation, and IT governance frameworks.
• Outstanding communication, leadership, and cross-functional collaboration skills.
• Strong analytical mindset, with a focus on strategic metrics, data integrity, and digital transformation.

$ - $ USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

• Medical provided…