IT Technician

Join to apply for the IT Technician I role at Umpqua Indian Development Corporation
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UIDC is a federally chartered corporation and the business division of the Cow Creek Band of Umpqua Tribe of Indians. The Tribe operates several businesses creating jobs and training opportunities for tribal members and the communities they serve.

• Comprehensive medical, dental, vision, and Rx coverage
• Paid Time Off
• Employer-paid life and disability plans
• 401k with up to 3.5% employer match

• Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment.
• Performs installation and configuration of hardware/software for desktop computers, telephones, and office equipment.
• Builds, tests, and deploys computers with correct software for installation.
• Performs periodic inventories of desktop computer, telephone, and office equipment.
• Pulls data cables as necessary to accomplish tasks.
• Accurately documents all work performed in Help Desk software application.
• Ensures that customer needs are the first priority when approaching work assignments.
• Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others’ judgment and capabilities, and giving praise/recognition to those who earn it.
• Maintains confidentiality of verbal, written, and electronic information. Limits access to information on a job‑related, need‑to‑know basis.
• Ensures that both written and verbal communications are clear, concise, complete, accurate, and effective.

• Associate of Science in Computer Information Systems or equivalent mix of experience and certification/degree required.
• 1 year prior experience in customer service related field preferred.
• Prior experience in hands‑on preventive and corrective maintenance of desktop computer systems preferred.
• Microsoft Certified Desktop Support Technician or Comptia A+ certification preferred.
• Achieve passing score on basic computer skills exam.
• Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems.
• Must be willing and able to work holidays and weekends as needed.
• Excellent organizational, verbal, interpersonal, and customer relations skills.
• Must be 21 years of age or older.
• Current Oregon Driver’s License with the ability to qualify for the UIDC’s Drivers Program.
• Must be able to obtain a Class III Gaming License.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Information Technology.