Service Desk Technician

Position Overview

TEKsystems is seeking a 3rd shift Service Desk Technician for a client based in Portland, Oregon. The Service Desk Technician will deliver a positive customer experience by professionally and efficiently handling incoming support requests. The role involves troubleshooting hardware and service desk issues, monitoring system alerts, and ensuring operational system integrity. The technician will also participate in projects, perform system configuration tasks, and support testing of new software releases.

Strong communication skills, technical aptitude, and the ability to remain calm under pressure are essential.

• Answer calls and assist with troubleshooting hardware and service desk issues.
• Act as a backup operator to ensure system integrity.
• Monitor error logs, system alerts, and communication networks; escalate issues according to established protocols.
• Perform data entry into scheduling systems and validate accuracy.
• Complete daily checklist tasks accurately and efficiently.
• Participate as a team member on assigned projects.
• Conduct User Acceptance Testing for new software versions.
• Execute system configuration requests as assigned.
• Monitor processing errors, perform preliminary troubleshooting, and escalate when necessary.
• Perform other duties as assigned.
• Work during high‑demand periods, including special event blackout dates.

• Problem solving with strong troubleshooting abilities and a calm demeanor under pressure.
• Detail‑oriented with excellent verbal and written communication skills.
• Ability to multi‑task effectively in a fast‑paced environment.
• Basic computer knowledge, hardware repair, and system support.

• Help desk support
• Service desk operations
• Troubleshooting
• Customer service
• Technical support

• Open to learning new tasks and responsibilities.
• Strong teamwork and adaptability.
• Preferred:
  Associate’s or Bachelor’s degree.

Entry Level – suitable for candidates with prior service desk or IT support experience.

• On‑site role within a close‑knit team.
• Long‑term opportunity in a growing organization.
• Flexible to support high‑attendance event periods.

Contract position based in Portland, OR.

Pay range: $18.75 – $18.75 per hour.

Benefits available for this temporary role (subject to eligibility and change):

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off / Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.