Field Service Technician

Technical Support Technician Assistant

Assist with service calls and installation of computer and printer hardware at retail store locations throughout the Seattle/Tacoma, Washington, and Portland, Oregon, areas. Travel independently between multiple store locations throughout the workday using reliable personal transportation. Receive daily direction and support from a permanent Field Technical Services employee. Work a 40-hour schedule that may include weekends and holidays. Maintain flexibility to accommodate varying travel requirements and service needs.

Submit weekly mileage expense reports for reimbursement at the applicable company rate. This is an on-site field position requiring daily travel between stores and is not a work-from-home opportunity.

Administer asset tracking using designated company software systems. Stage and configure specific retail store hardware. Perform bench repairs on computer and printer hardware. Process applicable warranty claims. Accurately document production details and inventory movements. Refurbish and perform quality assurance checks on returned store hardware equipment. Assist with hardware installation and service calls at retail store locations. Provide professional customer service while completing assigned technical support tasks.