Service Technician

This position is responsible for providing factory service to customers, tracking customer related issues, and communicating all service issues to management in a timely and effective manner.

• Follow all safety rules and regulations, all work must be done thinking “Safety First.”
• For all on-site positions, must show up to work to perform job duties.
• Learn how to calibrate, troubleshoot, and perform minor repairs on instruments based on date received and expedite status as determined by management direction.
• Communicates instrument service issues to management in a timely and effective manner.
• Completes, maintains, and processes pertinent paperwork and records.
• Advises upper management on product development issues arising from product problems identified through servicing instruments and occasional technical support calls with customers.
• Recommends or performs minor remedial actions to correct problems.
• Uses equipment and materials properly.
• Meets productivity standards.
• Gathers and analyzes information skillfully.
• Completes projects correctly, on time and within budget.
• Supports organization’s goals and values.
• Get along with others, not creating a hostile work environment.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to work with and as a Team.
• Able to lift up to 40 pounds and 41+ pounds as a two-person lift.
• The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.

• None

• 20-25% to other LWS offices and customer sites

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Moderate in Microsoft Office Suite, related software and computers.
• Excellent organizational skills and attention to detail.
• Ability to effectively present information and respond to questions from peers, managers, and personnel from various departments.
• Ability to gather and analyze information skillfully, identifying and resolving problems in a timely manner.
• Ability to work independently and in a team environment.

• One to two years related experience and/or training; or equivalent combination of education and experience.