HRBP Director, Product Management

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Join the team as Twilio’s next HRBP Director, Product Management

Step into a role where HR strategy meets product innovation. As HRBP Director
, you’ll partner directly with the senior leaders shaping Twilio’s Product Management organization. This is a hands‑on, high‑impact IC role designed for someone who loves being at the heart of product innovation, thrives in fast‑moving environments, and gets energized by using modern HR tools to accelerate business success.

You’ll shape the future of Twilio’s Product Management org by crafting and delivering bold, modern talent strategies that elevate capabilities, evolve how teams collaborate, and strengthen organizations built to create world‑class CPaaS products.

This role enables you to bring energy, clarity, and momentum to every challenge by:

• Partnering with executive clients to create durable, pro‑active talent strategies
• Designing and deploying high‑impact org & talent programs
• Spotting opportunities through smart, consultative, data‑driven discovery
• Supercharging your impact with AI tools to move faster, work smarter, and create space for deeper strategic work

• Maintain a strong say:do ratio and uphold confidentiality
• Activate effective executive coaching skills
• Lead by example—living and modeling Twilio’s values

Required:

• 14+ years of HRBP experience
• Deep knowledge of engineering orgs, including operating models, methodologies, roles, and trends
• Proven ability to deliver scalable, high‑ROI, business‑first people programs
• Exceptional communication, coaching, and relationship‑building skills
• Energized by learning, solving complex problems, and driving results

Desired:

• Experience partnering with internal OE consultants and/or HCM strategy firms
• Background working within HRBP teams that build and drive functional talent strategies

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $ – $213,900
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $ – $
• Based in the San Francisco Bay area, California: $ – $

This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until 12/15/25 but may change based on business needs.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and…