Director of Operations

About us: Wallowa Valley Center for Wellness (WVCW) is an innovative nonprofit providing comprehensive services to individuals impacted by mental health, addictions and developmental disabilities. We hire individuals that are skilled and motivated to meet our mission through outcome-based strategies that foster personal and community transformation.

The Director of Operations is responsible for the dependable daily execution of WVCW's operational infrastructure.

Working under the direction of the COO, the Director ensures that facilities, front office/access operations, physical operations, service-support workflows, operational logistics, and routine cross-department processes function consistently across WVCW locations.

The Director of Operations converts executive priorities and operating standards into practical daily systems. The position actively identifies bottlenecks, follows operational issues to resolution, coordinates work across departments, monitors service reliability, and ensures managers have the processes and support necessary to operate effectively.

The Director of Operations is a hands-on operational leader. Unlike the COO, this position does not hold organization-wide executive responsibility for corporate strategy, Health IT strategy, cybersecurity governance, organizational quality/compliance, or enterprise performance management.

The Director of Operations will oversee the Front Office/Access leadership, Facilities leadership, and other operational staff or functions assigned by the COO.

• Maintain visibility into daily operational conditions across WVCW locations and assigned departments.
• Identify operational problems early and coordinate timely resolution.
• Develop reliable systems for escalation, follow-up, issue tracking, and completion.
• Ensure operating expectations are translated into practical procedures and workflows.
• Coordinate operational coverage during vacancies, absences, emergencies, and periods of increased demand.
• Approve routine operational spending, staffing coverage, workflow changes, and partner communication within authority delegated by the COO and organizational policy.
• Escalate significant capacity, financial, safety, compliance, or service-continuity issues to the COO.

• Provide leadership oversight to front-office and access operations.
• Monitor access-to-service workflows and operational access metrics.
• Identify scheduling, registration, referral, communication, and customer-service barriers.
• Work with clinical and administrative leadership to improve client flow and reduce preventable access problems.
• Support resolution of significant customer-service concerns and recurring workflow issues.
• Ensure front-office practices are consistent across sites as appropriate.
• Develop procedures and training that support dependable access and customer service.

• Provide operational oversight of WVCW facilities and physical infrastructure.
• Supervise and support Facilities leadership.
• Maintain visibility into maintenance needs, work orders, capital priorities, space utilization, repairs, facility safety, and service interruptions.
• Establish systems for prioritizing competing facility demands.
• Monitor preventive maintenance and reduce reliance on reactive repair.
• Coordinate facility-related projects, relocations, expansions, remodels, and site preparation.
• Support the operational infrastructure of residential, housing, clinical, and administrative sites without assuming clinical or programmatic authority.
• For residential programs, this role oversees facilities, maintenance, physical…