Senior Manager, Network Operations

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

We are seeking a Senior Manager, Network Operations to lead a global team responsible for network reliability and day-to-day operations across F5 Distributed Cloud's commercial and FedRAMP environments. Based in Reston, Virginia, you will help establish the Network Operations function within Infrastructure Operations.

You will combine technical depth with practical and empathetic people leadership. Your team will operate our global backbone, data center networks, cloud networks and related connectivity. You will lead through major incidents and run point for the Change Advisory Board (CAB), making change management a practical discipline that protects service availability while accelerating business velocity.

We are looking for a leader who embodies our expectation to "be kind" by collaborating openly, communicating respectfully, supporting others, driving high performance, and contributing to a feedback-oriented, human-first engineering culture.

Experience operating or supporting FedRAMP Moderate and/or High environments is strongly preferred.

Must be legally authorized to work in the U.S. and able to satisfy the personnel screening requirements associated with operating FedRAMP-authorized environments.

• Lead and develop a globally distributed Network Operations team. Establish clear responsibilities, operating expectations, and accountability for dependable production support.

• Hire, coach, and develop engineers. Set clear expectations and hold people accountable with fairness and respect.

• Build sustainable coverage, on-call rotations, and cross-region handoffs, with FedRAMP support assigned in accordance with applicable access and staffing requirements.

• Own day-to-day network operations for F5 Distributed Cloud's global ip backbone, commercial and FedRAMP environments, including availability, performance, operational health, observability and reporting across transit, peering, backbone, data center, and cloud connectivity services.

• Use monitoring, incident trends, capacity data, and recurring operational work to measure service health and prioritize improvements.

• Partner with Network Engineering on acceptance criteria for new capabilities, operational handoffs, and escalation paths. Bring production experience into design and lifecycle decisions.

• Drive a sense of operational urgency and a customer-first mentality into the broader organization. Be the org-wide example of what good, at-scale, operational and customer-first behavior looks like.

• Lead the Network Operations response to major incidents and serve as an incident captain when assigned. Establish clear response roles and keep mitigation work focused on restoring service.

• Coordinate with SOC, NOC, engineering, security, and customer-facing teams. Maintain escalation paths and procedures, and communicate impact, decisions, and recovery status clearly under pressure.

• Lead blameless post-incident reviews and problem management. Track corrective actions to closure and use recurring failure patterns to drive engineering work.

• Take responsibility, and ensure that others do the same. Continually raise our operational standards, customer expectations of us, and the expectations we have of ourselves.

• Drive close and continuing engagement with our Customer Support organization, focusing on transparency and alignment to continually improve the F5 customer experience.

• Lead the Change Advisory Board function, coordinating change review across participating teams and maintaining clear decision records.

• Drive risk-based review of production changes, with clear expectations for methods of procedure (MOPs), testing, validation, rollback, and approvals across standard, normal, and emergency changes.

• Review failed and emergency changes. Use change outcomes to improve procedures…